Sapa tour, sapa trekking, Sapa Package Tours in Vietnam

Sapa tour in Vietnam from Hanoi, best price tour to Sapa from Hanoi

Sapa travel guides, Sapa infomation, Travel Sapa Vietnam offers private tour packages

Sapa cheap, best price tour to Sapa from Hanoi

Điều khoản sử dụng dịch vụ


Please kindly read these Terms and Conditions carefully. On booking online or signing our booking form by email, you are deemed to have read and accepted our Terms and Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

SapaTour.Net offers private tours and group tours for free individuals travelers travel to Sapa and surroundings places in the North of Vietnam. By entering the site you accept our terms and conditions. The policies are subject to change at any time, and it is your responsibility to check them regularly in case there is any change.

Continuing to use the site after a change has been made is your acceptance of those changes.
1. Rate quoted in the programs:

The tour prices on website are valid as stated in the price section in each tour and are net prices and quoted in American dollar per person, inclusive of 3% service charge and exclusive of 10% VAT tax. The promotion price (if any) is applied at the period indicated in the price list.

2. Included in quoted programs:

  • All kind of transport as mentioned in the “inclusion” of each tour
  • All accommodations as noted in the itinerary.
  • Homestay in local house
  • Hotel accommodation based on twin/double sharing
  • Meals as specified in the itinerary (B: Breakfast, L: Lunch, D: Dinner);
  • Entrance fees;
  • English speaking guide;
  • Activities as stated in the itinerary;

3. Not included in quoted program prices:

  • Early and/or late check in at hotels unless otherwise stated;
  • International airfares unless otherwise stated;
  • Visa fee and visa arrangement fee;
  • Meals other than specified in the itinerary;
  • Drinks & personal expenses
  • Gratuities and tips
  • VAT tax

4. Payment

We require full payment for all online bookings with us on www.sapatourbooking.com. The prices quoted on the website are net price and exclusive of any kind of bank fee/ transaction fee when making the payment.

There are 2 payment methods available, details can be found at: www.sapatourbooking.com

Credit card via OnePay (3% fee)
Paypal or Credit card via PayPal (4% fee)

SapaTourBooking.Com strongly suggests the payment via OnePay and PayPal as they are fast, secure and easy to refund in case the tour is canceled or modified.

5. Amendment, cancellation and refund

5.1 Amendment

All modifications and extensions must be made at the time of booking.
Any subsequent changes are subject to an additional fee, plus any other applicable cancellation fees as imposed by SapaTourBooking.Com, and such fees are due immediately when the amendment request is made.
No amendment will be accepted within 3 days prior to departure, and no change may be made after travel has commenced.

5.2 Cancellation from travelers
For almost of our tours, once tour is confirmed and fully paid but for one reason they cancel the tour, the following charges will apply in the event of cancellation prior to tour commencement:

  • More than 22 days before arrival: No charge (Full refund will be made but transaction fee will be paid by you).
  • 15-21 days before arrival: 10% of total tour price.
  • 7-15 days before arrival: 50% of total tour price.
  • 4-7 days before arrival: 75% of total tour price.
  • Within 3 days before arrival: 100% tour price.

Notes:

  • The above fees are subject to an added transfer fee
  • There will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations.
  • For no show cases, there will be no refund.
  • All cancellations must be in person or in writing and received by SapaTourBooking.Com

5.3 Cancellation from SapaTour.Net

In the event we cancel a trip, for any reason, we will contact you immediately and offer you the alternatives or all money for services described in the reserved itinerary will be refunded in full. Such alternatives require a close cooperation and harmony between both you and Trekking In Sapa. Please send an email to us at sales@dancovietnam.com to discuss, we are happy to listen and do all our best to give you the fairest things possible.

In the event of such a cancellation, any client with pre-paid reservations or guaranteed confirmations shall be notified as soon as possible and a full refund of any payment on the un-used portion of transportation service, hotel service, car rental or tours will be given.

SapaTourBooking.Com is not responsible for any expenses incurred by the client or for non-refundable air tickets, equipment, medical costs, etc.

SapaTourBooking.Com reserves the right to cancel any trip package, itinerary or any part of a client’s itinerary due to insufficient sign-ups, overbooking, or anything else resulting directly or indirectly by the acts of God, detention, annoyance, machinery breakdown, quarantine, bad weather, or causes beyond its control.

6. Voucher of confirmation:

Voucher will be issued by SapaTour.Net after the the booking is confirmed and payment is completed and send to customers via email/fax/snail mail (if email and fax is unavailable)

In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

7. Pick up and transfer

7.1 Pick up service:

- With day trips or half day trip: Pick up and drop off at your hotel in Sapa
- With private trips from Hanoi: Pick up and drop off at your hotel in Hanoi
- With group tours from Hanoi: Pick up at hotels located in Hanoi Old quarters only (the old streets of Hoan Kiem Distric). If your hotel is located outside this region (exclusion of mentioned area), you have 2 options to follow:

Pay an extra charge at 5$/pax/way.
Take a taxi (or any kinds of transport you prefer) to our representative offices at Hanoi at a certain time which will be informed in advance then pick up guide will escort you to the train station. No drop off provided with group tour (available upon request at 15$/guide/way, drop off at hotels located at Hanoi Old quaters).

7.2 Pick up time:

The pick up time for all of our group tours are mentioned clearly in the Pick up time of each tour. It is advised that customers should be present at the hotel lobby during pick up time.
- Pick up time at hotel in Sapa: 08.00AM (full day and half day trips) and 14.00PM (afternoon tours)
- Pick up time in Hanoi: 19.30PM or 20.00PM depending on boarding time of the train.
- Sometimes, we get troubles when picking up customers due to the hotel reservation and tour booking are made with difference names/wrong hotel address given or customers go out for a walk during pick up time. In such cases, we will try to contact you as soon as possible in every possible way. But if customers are late the train boarding time, the tour will be cancelled as “no show”. Thus, to avoid failed pick up, below info is required to be confirmed in advance (at least one day before tour departure):

Recheck the voucher we sent to you about the tour/departure time/ pick up address/ special request… and get back to us as soon as possible at sales@dancovietnam.com if there is something wrong. We will resolve it to make your trip through as planned.
Confirm exactly hotel address: where we will pick up you. Some hotel chains have more than 2 hotels and customers may get mistake in sending us the hotel address.
The name of customer: can be found when the tour guide ask for help from hotel receptionist (we pick up with your name, nationality and room number if provided before hand).
The room number at the hotel: to pick up easily
Make sure that you are at the hotel in our pick up time mentioned in the voucher.

8. Liability and Insurance:

SapaTourBooking.Com is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.

Passengers are required to have full travel insurance. Local conditions may be affect accommodation and itineraries. Should this occur, we will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

9. Children discount:

  • Under 4 years: Free of Charge.
  • From 4 to under 8 years old: 50% of adult’s price (tour only) and sharing bed with parents.
  • From 4 to under 8 years old: 75% of adult’s price (tour only) and using his own bed (on request)
  • Over 8 years old: 100% of adult’s price (tour + train ticket) and using his own bed.
  • From 5 to 8 years old: Train ticket is charged at 38USD/ticket/way and using his hown berth in the cabin.

10. Privacy policy:

Personal information about you such as name, address, phone number, or email address is subject to our Privacy Policy. We are committed to protecting the privacy and security of any personally identifiable information you provide us.
Your personal information will not be released unless the law permits it or your permission is granted.